Frequently asked questions

Liquid-nitrogen models respond quickly and offer flexible deployment, making them suitable for projects that prioritize an intense experience and efficient individual sessions. Electric models require no liquid nitrogen and suit venues that value continuous operation, reliable supply and predictable costs. We recommend a model based on visitor traffic, available space, electrical capacity and local supply conditions.

Both are single-person liquid-nitrogen whole-body cryochambers. M1 offers a complete multi-screen interface and a stronger spatial presence for flagship projects. N1 retains the core experience with one fewer 21.5-inch display and a more compact body, suitable for smaller spaces and rapid deployment.

ELEC Pro is the larger flagship format, typically for 2–3 users, with a base internal size of 1 × 1 m. ELEC Plus is the more compact advanced format, typically for 1–2 users, with a base internal size of 0.9 × 0.9 m. Size extensions are configurations, not additional models. Maximum permitted occupancy and engineering performance require a technical agreement and verified tests.

OXYEVIS offers single-person, two-person, four-person and custom project options. Chamber dimensions, colors, materials, interiors and control interfaces can be agreed according to the space available in homes, hotels, clubs or commercial venues.

THERMEVIS integrates far-infrared heat, red light, oxygen supply and negative oxygen ions in one chamber. Its portrait display manages temperature, duration, light intensity, oxygen and ambience settings. Single-person, two-person, four-person and custom spatial configurations are available.

No. LONFLOAT uses a dry floating structure with water beneath a flexible support surface, so users do not touch the water directly. Heating/cooling modules, water circulation and available controls depend on the actual equipment configuration.

Yes. Common options include exterior colors, CMF materials, dimensions, interiors, branding, control interfaces, functional modules and complementary spatial features. Nonstandard projects generally require a needs assessment first, with design and prototyping fees based on the work involved.

Please provide the model, quantity, delivery city, site dimensions, electrical conditions, desired configuration and customization requirements. We issue a formal quotation after confirming the equipment configuration, scope of transport and installation, and services. Final prices are governed by the contract.

We generally need floor plans, door and access dimensions, floor level and load capacity, power supply, ventilation and exhaust conditions, equipment placement and transport routes. Liquid-nitrogen projects also require confirmation of local supply and safety management arrangements; electric projects require an advance check of electrical capacity.

Yes. Delivery plans can be developed around the destination, transport method, local electrical conditions, customs documentation and installation scope. Certification, installation and on-site service arrangements vary by country or region and must be confirmed separately before the contract is signed.

Yes. Training generally covers operation, daily checks, cleaning and maintenance, handling abnormal conditions, session procedures, customer reception and basic business guidance. For venue projects, role-specific training materials and service procedures can also be provided for the chosen product combination.

Some connected devices can provide software updates, operating-status support and remote assistance depending on project configuration. Connectivity, remote updates and data functions depend on the specific model, software version and contracted configuration.

Yes. Submit your project requirements through the website. We will confirm an available demonstration format based on your city, target product and current demonstration units, including a site visit, video demonstration or project discussion.

No. This website describes product structure, configuration, usage environments and project solutions. It does not provide personal health assessments, individual conclusions or guarantees of results. Before use, read the equipment instructions and safety information and consult an appropriately qualified professional about your personal circumstances.

Markets, electrical standards, spatial conditions and customization can affect the final configuration. Website specifications provide an initial overview. The formal scope of delivery is governed by the signed contract, approved design, technical agreement and final acceptance documents.

After an order, we begin a five-step delivery process: 1. Confirm the installation environment, including space, ventilation, electricity and liquid-nitrogen or power-supply conditions. 2. Schedule production with visible production-line progress. 3. Carry out factory quality inspection, including a 48-hour simulated operation test. 4. Deliver, install and commission on site. 5. Provide training, including remote tutorials, an operating manual and safety rules. Each step has an assigned person responsible for reliable project delivery.

For standard equipment, models in stock in China ship in 7–15 days and the normal production cycle is 45 days. Custom models with special colors, logos or upgraded configurations have a three-month delivery lead time. Available stock can be delivered in seven days. After ordering, we provide a clear production and delivery schedule with progress tracking.

We offer options to suit different venue cash-flow models: outright purchase with a single payment, installment payments, finance leasing through partner financial institutions, multi-site discounts for major clients, and long-term rental or revenue sharing in selected cities. A plan can be developed for your venue's size and cash flow.

Our customer-service and technical-support teams are available from 09:00 to 18:00 on working days. Extended support is available for emergencies by prior arrangement. A dedicated service plan can be arranged if your venue needs overnight support.

Service may include operating guidance, maintenance advice, troubleshooting, spare parts and agreed on-site assistance. Whole-unit and component warranties, response times, inspection intervals, extended warranties and maintenance costs depend on the model, signed contract and service agreement.

All equipment has a touch interface, guided animations and voice reminders, making it easy to learn. Full operating support includes on-site or remote training, usage standards and cold-experience procedures, customer-session scripts and SOPs, and guidance on equipment management and daily checks. Refresher training can be requested whenever staff change.

Applications include post-exercise recovery and daily regulation, sleep and stress regulation, skin care and daily revitalization, energy recovery for people with heavy workloads, and health-management programs such as weight management and metabolic support. Precautions for use are explained in detail during installation training.

Consumption varies by model, target temperature, session duration, precooling and continuous-use conditions. Use the selected equipment's formal specifications and actual operating conditions, together with local nitrogen prices, to estimate costs. Historical per-session consumption or savings figures do not represent all devices.

Read the selected model's operating instructions and safety information, confirm site ventilation, gas management and staff training, and perform required inspections. Safety functions and protection measures depend on the model and formal technical documentation and do not replace correct operation. Consult an appropriately qualified professional about suitability for your circumstances.

Confirm equipment dimensions, transport route, electricity, ventilation and exhaust, nitrogen supply and safety management. Electrical parameters, space and gas-management measures depend on official model specifications, site assessment, local requirements and the technical agreement. Survey and installation scope and fees are confirmed before contracting.

A project may include both cold and heat equipment, but consecutive or combined use requires assessment of equipment instructions, safety information, staff training and personal circumstances. This website does not provide a universal sequence, duration or guarantee of results. Consult an appropriately qualified professional with health questions.

Far-infrared heat chambers and steam saunas differ in heat source, environment and controls. Temperature range, light sources, oxygen supply and other functions depend on the model and configuration. This website describes equipment and experience environments without promising metabolic, circulatory or individual health effects. Read the instructions and safety information before use.

A space of at least 4–6 m² and a standard 220 V power supply are required. No additional exhaust system is needed. It is particularly suited to beauty venues, spas and small private rooms.

Energy use mainly depends on ambient temperature and frequency of use. Following a site assessment, we provide an estimate of daily electricity use and an operating-cost model to help your venue manage return on investment.

Temperature ranges: electric cryochambers operate at approximately −85°C to −110°C; liquid-nitrogen cryochambers can reach −180°C. Electric models suit health services, recovery facilities, hotels and spas; liquid-nitrogen models suit sports recovery and intensive-use venues. We recommend equipment according to the application.

Some smart devices offer software updates, operating-status viewing, logs or remote assistance according to configuration. Connectivity, remote control, data recording and membership systems are not standard on every model; availability depends on the model, software, project configuration and contract. Functions involving personal information require a separate explanation of their processing rules.

Yes. Business customers can customize chamber colors, animated lighting, logos and the UI theme in the advanced version.

Visits to our Shanghai showroom or partner venues can be booked. For a local experience, we can arrange a visit to a nearby installation.

Footprint, operating and maintenance clearances, ceiling height and load requirements vary by model and configuration. Provide a floor plan, door and passage dimensions, floor level and equipment location. Installation conditions are confirmed from official dimensions and a site assessment; one area requirement does not apply to every device.

Maintenance tasks, consumables, liquid-nitrogen use, warranty coverage and costs vary by model, configuration, usage frequency and local supply. Provide your target model and operating plan so we can assess them against formal specifications, maintenance requirements and local conditions. Warranty and service fees are governed by the signed contract and service agreement.

We provide free operator training and issue an operating certificate after successful assessment. One trained staff member can carry out routine operation.

Customers in China receive free on-site installation, commissioning and training. Overseas customers can receive remote guidance or on-site engineer support, with fees agreed separately.